Cancellation Policy

We understand that life can get busy and things can come up at the last minute, however to ensure that clients don’t miss out we do require a minimum of 24 hours notice for all appointment cancellations or changes.

We will send appointment reminders through text message 2 days in advance of your appointment date and try our absolute best to confirm your appointment times well in advance to help you avoid any cancellation fees.

Failure to provide us with more than 24hours notice for an appointment change will result in your cancellation fee being charged. Our cancellation fee is 50% of your booked appointment.

Booking Deposit

All clients are required to supply credit card details to secure their appointment. These are kept on file and the client will be charged a 50% cancellation fee in the case of a cancelled appointment within 24 hours.​

Gift Vouchers

Our Gift Certificates are valid for a period of 3 years from the date of purchase and are not redeemable after this time.

Gift Vouchers are not redeemable for cash and are non-refundable under any circumstances.

Gift Certificates may be used on any service or product. They must be presented at time of treatment to be valid – we are unable to honor lost or stolen vouchers.

Gift Certificates can be purchased in the clinic or via our web site.

Clients who do not show or cancel their treatment within 24hrs will forfeit their voucher or be required to pay our $50 cancellation fee.

Skin Care

All of our retail products are provided by an authentic Australian supplier. We have a high turn over in products on our shelves so the expiry date is well ahead. We will prescribe a product that is most suitable to your skin type and needs.

We do not offer refunds for change of mind.

We thank you for your understanding and appreciate your continued support.